E-government with Innosuisse: Digital legal communication

Innosuisse generally issues official documents such as funding decisions or funding agreements in a digital format. Innosuisse signs the documents electronically and sends them to you digitally via a secure channel. For this purpose, we use the Swiss Post's "IncaMail" secure messaging solution, which is recognized by the federal government.


How to open your digital mail in three steps:

1. Click on the link in the pickup invitation

Pickup invitation from IncaMail

You will receive an email from IncaMail on our behalf with an invitation link. Click on "Read" in the desired language (see picture) to pick up the message. The link is valid for 7 days.


2. Create a free account

In order to decrypt and open the E-Mail, you must register once with IncaMail. Registration takes a few minutes and is free of charge.


3. Accept the message

Click on “Yes” if you want to pick up the message (see image). The message will then be considered as delivered. If you click on “No”, the message will be declined and Innosuisse will be notified.

Important: You can also pick up the message at a later time. To do this, click on “Later”. Please note that, as with letter post, a registered item must be collected within seven days. After that, the link will expire.


Frequently asked questions

Additional information

Support

If you require any further assistance, please do not hesitate to contact the relevant team at Innosuisse.

If you have any technical concerns or questions about a delivery platform offer, please contact the appropriate provider directly:
www.incamail.com / www.privasphere.com.

Last modification 29.07.2022

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Support

If you have any questions, please contact the team at Innosuisse responsible for your application.

https://www.innosuisse.ch/content/inno/en/home/about-us/application-platform/privasphere.html