Innosuisse generally issues official documents such as funding decisions or funding agreements in a digital format. Innosuisse signs the documents electronically and sends them to you digitally via a secure channel. For this purpose, we use the Swiss Post's "IncaMail" secure messaging solution, which is recognized by the federal government.
How to open your digital mail in three steps:
1. Click on the link in the pickup invitation
You will receive an email from IncaMail on our behalf with an invitation link. Click on "Read" in the desired language (see picture) to pick up the message. The link is valid for 7 days.
2. Create a free account
In order to decrypt and open the E-Mail, you must register once with IncaMail. Registration takes a few minutes and is free of charge.
3. Accept the message
Click on “Yes” if you want to pick up the message (see image). The message will then be considered as delivered. If you click on “No”, the message will be declined and Innosuisse will be notified.
Important: You can also pick up the message at a later time. To do this, click on “Later”. Please note that, as with letter post, a registered item must be collected within seven days. After that, the link will expire.
Frequently asked questions
Receiving official documents
Secured sending to Innosuisse
General questions about PrivaSphere and IncaMail
How do I open a message delivered via IncaMail?
How long is the link for pickup valid?
What happens if I decline the mail or do not pick it up within 7 days?
I can no longer open the link - what can I do?
Can I request official documents to be sent to me by post?
Click here for step-by-step instructions.
As with letter post, you must collect digital registered mail within seven days. After that, the link will expire and Innosuisse will receive the message that the mail could not be delivered. Please contact us if you can no longer open the link or if you would like to receive it again.
When using our online services, we inform you that communication with Innosuisse is primarily conducted electronically. With the delivery of the invitation-link, we therefore consider our mail to be delivered, and no further delivery attempts will be made in principle.
Please contact us if you can no longer open the link or you would like to receive it again.
Please contact us if you can no longer open the link or you would like to receive it again.
Innosuisse is committed to further digitalising its processes to meet the needs of its customers. However, you are free to ask for official items to be delivered by letter post. Innosuisse will then send you the documents again by letter post. Kindly note that this may cause delays.
Can I also use my IncaMail or PrivaSphere account to send secured e-mail to Innosuisse?
Yes. Our e-mail addresses are registered at IncaMail and PrivaSphere.
Why do I receive official documents via IncaMail?
Which documents does Innosuisse send via IncaMail?
What does PrivaSphere or IncaMail cost?
I have a PrivaSphere account. Can I use it to also receive Innosuisse mail?
According to legal requirements, when official documents (e.g. decisions or provisions) are sent electronically, it must be ensured that the transmission is secure and that the delivery of the transmission can be tracked. For this purpose, public-law organisations such as Innosuisse can use the delivery platforms recognised by the federal government (currently PrivaSphere or IncaMail).
Innosuisse sends you legal decisions via IncaMail. Innosuisse will also send you documents with confidential content in this way. Kindly note that we reserve the right to reply to regular e-mail messages using regular e-mail as well. We consider the choice of channel used by the sender to be authorisation to use the same channel.
There is no charge for receiving digital registered mail. Depending on the provider, you can also send a certain number of registered items of mail each month free of charge. Please consult the providers’ websites:
www.incamail.com; www.privasphere.com.
Yes. Both IncaMail and PrivaSphere are federally recognised, mutually functioning delivery platforms. If your e-mail address is linked to a PrivaSphere account, the pickup link in the invitation e-mail will forward you to your PrivaSphere account. There, they have basically the same functions.
Additional information
Information on electronic communication with public authorities at federal level (in German).
Support
If you require any further assistance, please do not hesitate to contact the relevant team at Innosuisse.
If you have any technical concerns or questions about a delivery platform offer, please contact the appropriate provider directly:
www.incamail.com / www.privasphere.com.
Last modification 29.07.2022
