E-government with Innosuisse: Digital legal communication

Innosuisse generally issues official documents such as funding decisions or funding agreements in a digital format. Innosuisse signs the documents electronically and sends them to you digitally via a secure channel.

How to open your digital mail in three steps:

1. Click on the link in the pickup invitation

Pickup invitation

You will receive an e-mail from Innosuisse with the subject “Innosuisse – Pickup invitation for confidential e-mail – Message …”. Click on the bold link (see image) to pick up the mail. The link is valid for seven days.

2. Enter the MUC code

MUC code

If you click on the link in the invitation e-mail (step 1), you will be redirected to the PrivaSphere platform. Then enter the "Message unlock code" MUC in the window so that the mail can be decrypted.

We will give you a hint on how to determine the MUC (according to the example below). Then click on "log in".

Application number: 12345.1 INNO-XY
Please note: «MUC = first five digits of your application number»

> MUC example = 12345

> Where can I find the application number?

Important: Do you have a PrivaSphere or IncaMail account? Then you can easily log in. You will not need to enter the MUC code. Find about more about this in the FAQs.

3. Accept the mail

Click on “Yes” if you want to pick up the mail. The mail will then be considered as delivered. If you click on “No”, the mail will be declined and Innosuisse will be notified.

Important: You can also pick up the mail at a later time. To do this, click on “Later”. Please note that, as with letter post, a registered item must be collected within seven days. After that, the link will expire. 

Frequently asked questions

Additional information


Last modification 14.02.2022

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If you have any questions, please contact the team at Innosuisse responsible for your application.